Who We Are

Our website address is: https://mantrahost.com.

Overview

We only ask for and store the minimal personal information we need in order to provide an excellent service. This includes your email address, name, and location.

We take your privacy and security very seriously. We will never pass any of your details on to third parties for any purpose, except when we are required to by law enforcement agencies.

Mantra Host does not store credit card information. We use third-party payment processors who provide us with a token. If you remove a card from your account, we remove the card from the third-party provider and destroy any records of the token.

What Personal Information We Collect and Why We Collect It

1. Registration & Account Information

• Registration Information: Information you provide when filling up the registration form.
• Account Login Information: Login details, email address, phone number, and order credentials.
• Product & Service Information: Details regarding the products/services subscribed to by the customer for support or legal purposes.

2. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

3. Support Tickets & Live Chat

All information posted on our support ticket system or live chat system—along with any uploaded screenshots—is collected to assist you with sales and technical issues.

4. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

5. Cookies

• Comments Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies last for one year.
• Login & Session Cookies:
  • If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for one year.
  • If you select “Remember Me”, your login will persist for two weeks. Logging out removes the login cookies.
• Publishing Cookies: If you edit or publish an article, an additional cookie is saved in your browser. It contains no personal data, simply indicates the post ID of the article you edited, and expires after 1 day.

6. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

How We Use Your Personal Information

Mantra Host uses the information it collects about you to:

1. Respond to sales and support requests.
2. Contact you regarding agreements or accepted terms for our Services.
3. Provide marketing emails, special offers, advertising campaigns, or newsletters.
4. Provide information logs associated with your use of Mantra Host’s Services.
5. Contact you regarding functionality changes to our Services or Website.
6. Develop new features and functionality.
7. Bill and collect payment for our Services.
8. Help personalize searches and diagnose technical problems.
9. Detect, prevent, and investigate fraud or security issues.
10. Register domains on your behalf.
11. Process data for other specific purposes with your consent.

Who We Share Your Data With

1. Password Resets: If you request a password reset, your IP address will be included in the reset email.
2. Automated Services: Visitor comments may be checked through an automated spam detection service.
3. Third-Party Providers: Mantra Host may share your information with third-party providers that provide services on our behalf (e.g., credit card processing, content delivery, email delivery, marketing support, domain registries). These providers may only process personal data pursuant to our instructions.
4. Business Transactions: In the event of a merger, reorganization, sale, or bankruptcy, user data may be transferred as a business asset.
5. Law Enforcement & Legal Compliance: We disclose data when required to comply with legal obligations (subpoenas, court orders) or lawful requests by public authorities.

How Long We Retain Your Data

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically.
• User Accounts: For users that register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
• Hosting Data & Logs: Active customer records are retained for the duration of your service agreement and as required for administrative or legal auditing.

What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

EEA Data Subject Rights

If you are located in the European Economic Area (EEA), you have additional rights to withdraw consent, object to legitimate interest processing, or lodge complaints with local supervisory authorities.

Data Deletion Requests

Users can request Data Deletion by creating a Support Ticket at Mantra Host via our client portal or by emailing us directly at support@mantrahost.com.

Amendments

Mantra Host reserves the right to modify this Privacy Policy at any time. Should we change this policy in a material way, a notice will be posted on our website alongside the updated policy. If you disagree with the changes, you may terminate your Services.